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Error Message: Unable to establish a connection to the Server. Please check the connection details and Server availability

Table of Contents

Symptom #

When you attempt to login to the BPA Platform client you receive the following error message:

Unable to establish a connection to the Server. Please check the connection details and Server availability.

Cause #

Multiple causes; the two most common being:

  1. The BPA Platform server service is not running
  2. The BPA Platform server service is running but is not accepting connections

Applies To #

BPA Platform Server

Resolution #

There are a number of resolutions to this error; therefore the key is to try each one in turn.

  1. Check the BPA Platform server service is running. If the service is in a stopped state, you can start it by typing in the following from a command prompt: NET START TCServer
  2. Confirm the service is accepting connections by typing in the following from a command prompt on the BPA Platform server: telnet localhost 4223
    If it connects successfully you will see a blank screen with a flashing horizontal cursor. If you receive the error “Could not open connection to the host, on port 4223: Connect failed” you should upgrade to the most recent build of BPA Platform as this will often resolve the issue. As a minimum you should be running TaskCentre 4.6.
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