Symptom #
When you apply apply hotfix 4.5SR 4F (Build 4.5.1198) you get the following error message:
Error 1402. Could not open key: HKEY_LOCAL_MACHINE32\SOFTWARE\Wow6432Node\Orbis Software\TaskCentre\Providers\{Eaa826F- XXXXXXXX}. Verify that you have sufficient access to that key, or contact your support personnel.
Cause #
Caused by an updated version of InstallShield introduced in Hotfix SR 4F (1198) that looks for the non-existing registry key ‘HKEY_LOCAL_MACHINE32’ instead of the correct registry key ‘HKEY_LOCAL_MACHINE’
Applies To #
Effects installation of hotfix SR 4F (4.5.1198) on Windows 2003 64 bit and Windows 2008 64 bit. It does not effect installation of the hotfix on Windows 2008 R2.
Resolution #
Apply hotfix 4.5 Service Release 4 Hotfix H (Incident id #41676 ) released January 2012.
