Contact Us

If you are a customer using a platform or tool from Codeless Platforms and require technical support, please contact the IT provider that supplied your system. Your IT provider is trained, certified and best placed to supply the support you need because of their unique understanding of your Codeless Platforms development.

For accredited business partners that wish to log a support ticket on behalf of a customer, please complete the following form:

Knowledge Base

Codeless Platforms’ Knowledge Base has been designed to provide instructional, problem resolution and eLearning material to partners and customers.

Forum

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Technical Whitepapers

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Annual Software Licence

The Annual Software Licence (ASL) is a direct contract between you and Codeless Platforms.

The ASL is mandatory for Codeless Platforms solutions and entitles you to receive maintenance releases and all new product updates along the same version number as soon as they are available. This ensures that you always have the most up to date version of your Codeless Platforms solution at all times.

We will make these updates available to you directly through our online portal and through your reseller.

Please download the document for further information.

Support Cover

In addition to the Annual Software Licence (ASL), we recommend that all customers also take out a software support contract with their accredited partner.

Unlike the ASL, all support contracts are independent of Codeless Platforms, and are purely between you and your accredited partner.

A support contract will ensure that you have access to support when you need it, plus you have the assurance that in addition to their own skilled staff, your accredited partner has the resources of the Codeless Platforms Support Team behind them to assist with any related software issues.

Our partners are, in turn, supported by our own helpdesk, staffed with experienced support technicians. If your accredited partner encounters a software issue that requires further investigation, you can be assured that we are working in conjunction with them to provide you with a solution.

Business Partner Support Handbook
This Business Partner Handbook introduces you to Codeless Platforms’ Technical Support. It provides insight into our supported programmes and enables you to quickly identify helpful information, which you may need when contacting Technical Support.