After installation of the SAP Business One client tools the SAP Business One Event tool is missing

Symptom

After installation of the SAP Business One client tools, the SAP Business One Event tool is missing meaning you will only see the following two client tools:

  • SAP Business One Connector
  • SAP Business One XML to Recordset Mapper

Normally you would expect to see the following three:

  • SAP Business One Connector
  • SAP Business One Event
  • SAP Business One XML to Recordset Mapper

Cause

Caused by an installation of the SAP Business One client tools on a different machine to that of the TaskCentre SAP Business One Agent service.

This issue is confined to releases prior to version 3.0.0. It does not affect version 3.0.0 or higher.

Resolution

CAUTION: Modifying the Windows Registry can cause your machine to stop working. You should make a backup of the registry before applying the resolution.

Download the registry patch from the link below and run it on the machine where you plan to install the SAP Business One client tools.

The keys are different depending on the whether the machine is 64 or 32 bit.

64 bit machines
EventAgentEntries_x64.bit
32 bit machines
EventAgentEntries_x32.bit

Important: The following must be completed before the key is imported into the registry. Open the supplied .reg file in notepad and update the AgentServerName value to be the name of the machine that the TaskCentre SAP Business One agent is installed on.
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