Symptom #
After running the TaskCentre 4.5 SR4 upgrade you may receive the following warning:
The following Windows Installer hotfix may be required to successfully upgrade the current product installation: http://support.microsoft.com/kb/972397
Would you like to abort the installation and open the hotfix page?
Cause #
The message appears on selected Windows operating systems and occurs when you upgrade from a previous version of TaskCentre. It does not occur when you perform a clean install of TaskCentre 4.5 SR4. The warning may also appear even when the hotfix is not actually required.
Resolution #
We advise that you do NOT install the hotfix for the benefit of the TaskCentre installer as it is not a prerequisite and there are no known side effects from its exclusion.
Instead we advise that you click No to continue and complete the TaskCentre upgrade.
