Symptom #
When configuring a Send Email (SMTP) global connection to use a Gmail SMTP account, the following error is received when attempting to test the connection:
SMTP server connection test failed: The message received was unexpected or badly formatted
Cause #
RC4 based cipher suites in use by TaskCentre are no longer supported by ‘smtp.gmail.com’.
Note: This issue has been caused by a change identified in the third party service Gmail. This is not an issue caused by TaskCentre.
Solution #
The changes implemented in Gmail are supported in TaskCentre 4.7 and higher.