Skip to content

Knowledge Base

Business Process Automation Platform

Task Runtime Error: The connection used cannot be found in the global configuration


At task runtime a step with a database connection fails with the following error message even though the connection is present in the global configuration:

“The connection used can not be found in the global configuration”


  1. Navigate to the TaskCentre registry key.
    On 32 bit systems:
    HKLM\SOFTWARE\Orbis Software\TaskCentre
    On 64 bit systems:
    HKLM\SOFTWARE\Wow6432Node\Orbis Software\TaskCentre
  2. Add a new DWORD value with the name ContextHandleAllocation
  3. Set it’sValue Data to100with the option Decimal selected.
  4. Restart the TaskCentre services to pick up the registry change. Ensure the TaskCentre client is first closed.