Load Failure: The code expected does not match the one contained in the launcher

 Symptom

When you launch the TaskCentre client it fails and the following error is produced:

Load Failure: The code expected does not match the one contained in the launcher

Cause

This error can occur when an OEM uninstall did not remove all of the previous OEM data. This can lead to a mismatch of information when a license key check is performed and will prevent automatic login to TaskCentre.

Applies To

The TaskCentre client machine.

Resolution

To prevent this error from occurring two TaskCentre registry keys that encrypt the user’s login credentials will need to be recreated.

1. Enter the Registry Editor and navigate to the following location:
   HKEY_CURRENT_USER\Software\Orbis Software\TaskCentre
2. Export the TaskCentre folder from the registry for back up purposes.
3. Rename the ID1 and ID2 registry keys, i.e. ID1 (old)and ID2 (old). Renaming these keys will cause them to be recreated when TaskCentre is loaded.
4. Launch TaskCentre. You will be then prompted to provide valid login credentials to enable access.
   Figure 1. Location of the ID1 and ID2 registry keys.