Skip to content

Knowledge Base

Business Process Automation Platform

Send Email (SMTP) output giving “?” signs


The output from a Send Email (SMTP) step contains question marks (?) signs in place of certain characters, for example, currency symbols (£).


The email contains characters that are being incorrectly interpreted.


You must declare the character set (charset) that BPA Platform references:

  1. Upgrade to the latest version of BPA Platfrom.
  2. Recreate your Send Email (SMTP) steps.