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Knowledge Base

Business Process Automation Platform

Send Email (SMTP) output giving “?” signs

Symptom

The output from a Send Email (SMTP) step contains question marks (?) signs in place of certain characters, for example, currency symbols (£).

Cause

The email contains characters that are being incorrectly interpreted.

Resolution

You must declare the character set (charset) that BPA Platform references:

  1. Upgrade to the latest version of BPA Platfrom.
  2. Recreate your Send Email (SMTP) steps.