Task with Run Crystal Report step fails at runtime. The TaskCentre event log shows error code: 0x80020009

Symptom

A task with a Run Crystal Report step fails at runtime. The TaskCentre event log shows the following error code:

0x80020009

Cause

This is a network print share permissions issue that can occur when printing Crystal Reports from a task environment.

Resolution

Add the local system account to the list of permissions on the printer share as follows:

  1. Right-click the remote printer, select Properties then select the Security tab
  2. Click Add to bring up Select Users, Computers, Groups
  3. Click the Objects Type button and ensure that Computers is selected.
  4. Add the TaskCentre server computer