Zendesk Epicor Integration

Zendesk Epicor Integration

Are you looking for a Zendesk Epicor integration solution to reduce inbound support call volume and increase the visibility of support ticket information to improve customer service? Or are you looking to automate the creation, distribution and reporting on customer feedback surveys?

Codeless Platforms’ Zendesk integration solution for Epicor Kinetic provides organisations with drag and drop tools to quickly and easily automate key business processes that cost you time and money. BPA Platform automates essential support desk activities, such as automatically updating Epicor Kinetic with Zendesk ticket information and the automatic creation and distribution of emails to non-Zendesk users when a key account has a support ticket raised against it.

BPA Platform is an iPaaS Platform that enables cloud-based, on-premises systems and cloud-to-cloud applications to talk to each other, enabling seamless system integration and business process automation capability.

Zendesk Epicor Integration Brochure

Learn how integrating Zendesk with Epicor you can improve the visibility of critical information to non-Zendesk users and eradicate repetitive data entry.

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Zendesk Epicor Integration Scenarios and Benefits

Common Epicor Zendesk integration scenarios that our customers implement when using BPA Platform include:

• Automatic updating of Epicor and other business systems with Zendesk ticket information
• Automated allocation of support tickets queries to relevant employee
• Automated escalation of support queries due / overdue
• Automatic creation of a Zendesk customer and service ticket when an order is placed in Epicor Kinetic
• Automated creation, distribution, and reporting on customer feedback surveys
• Automatic creation and distribution of email notifications to non-Zendesk users when a key account has a support ticket raised against it

Commercial benefits of Zendesk Epicor integration include:

• Increased visibility of support ticket information
• Removal of error-prone, repetitive, and slow data entry processes
• Improved decision making
• Increased support engineer availability
• Reduced inbound support call volume
• Improved employee productivity
• Improved customer service