Customer Service

What is a Self-Service Portal? A Self-Service Portal is a website with self-help functions for employees, customers and suppliers to quickly and easily access documentation and information that is relevant to them. A self-service web portal provides personalised information such as invoices, policies, welcome…

Recruiting and onboarding new employees can be a time-consuming process – especially when it concerns a large, constantly changing workforce. Managing applicants, the interview process and the mass of information that comes with all this activity can be a headache. When the selection process…

Customer experience must be at the core of any digital transformation strategy. It is vital that every interaction a customer has with your brand or organisation, at whichever touch point, is consistent and continuous. Their interactions, journey, and overall experience, with all aspects of…

Information plays an important role in almost every human activity and has become extremely valuable for business and organisations as it can affect a decision, behaviour or an outcome. Information, however, is only useful if is actually accessible and communicated to the relevant people…

Understanding the current state or condition of affairs is important for both businesses and customers. Certain events or incidents can have a significant impact. For businesses, this could be a business continuity issue or a fraud warning, both of which need to be addressed…