Zendesk Integration
Are you looking for an easy-to-use Zendesk integration solution to synchronise Zendesk with your Customer Relationship Management (CRM), Enterprise Resource Planning (ERP) or industry specific application?
Codeless Platforms' Zendesk Integration connector provides organisations with the ability to integrate Zendesk with practically any other business solution.
Download BrochureZendesk Integration Scenarios and Benefits
Common Zendesk integration scenarios that our customers implement using the BPA Platform include:
- Automatic update of the company CRM application with Zendesk ticket information
- The automatic creation of a Zendesk customer and service ticket when an order is placed in the company ERP solution
- Automatic creation, distribution and reporting on customer feedback surveys
- The automatic creation and distribution of email to non Zendesk users when a key account has a support ticket raised against it.
Common commercial benefits of integrating Zendesk with other business applications:
- Perfect visibility of support ticket information
- Eradication of error prone and slow data entry processes
- Better informed decision-makers
- Increase in support engineer availability
- Improved employee productivity
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Zendesk Integration Brochure
Discover how Zendesk integration with your CRM, ERP or industry specific application improves the visibility of critical information to non Zendesk users and eradicates repetitive data entry.
Download BrochureZendesk Integration starts from
BPA Platform
Standard Product Base Server
Starts from:£2,000
Configuration day(s) required subject to requirement.
Zendesk API Documentation
View the Zendesk API Objects and Functions exposed by our Connector
Categories
The categories that the agent end-user or anonymous user can view in Help Center.
Create
- Create Category
Delete
- Delete Category
List
- List Categories
- List Format
show
- show Category
Update
- Update Category
- Update Category source locale
Sections
Lists all sections or all sections in a given locale or category.
Create
- Create Section
Delete
- Delete Section
List
- List Sections
show
- show Section
Update
- Update Section
- Update Section Source Locale
Articles
All articles all articles in a locale all articles in a given category or section or all the articles provided by a specific agent. You can also list all articles with metadata that changed since a specified start time.
Associate
- Associate Attachments in Bulk to Article
Create
- Create Article
Delete
- Delete Article
List
- List Articles
show
- show Article
Update
- Update Article
- Update Article Source Locale
Article Comments
Comments created by a specific user or all comments made by all users on a specific article.
Create
- Create Comment
Delete
- Delete Comment
List
- List Comments
show
- show Comment
Update
- Update Comment
Article Labels
Used to see all the labels in all the articles in Help Center
Create
- Create Label
Delete
- Delete Label
List
- List All Labels
- List Article Labels
search
- searching for articles by labels
show
- show Label
Article Attachments
Managing Article Attachments
Create
- Create Article Attachment
- Create Unassociated Attachment
Delete
- Delete Article Attachment
List
- List Article Attachments
- List Article Block Attachments
- List Article Inline Attachments
show
- show Article Attachment
Translations
Translations represent the content in all supported languages of a Help Center item such as an article or a section. The default language is also included in the translations.
Create
- Create Translation
Delete
- Delete Translation
List
- List all enabled locales and default locale
- List Missing Translations
- List Translations
show
- show Translation
Update
- Update Translation
Search
You can use the API to search for articles. You can call this API from a JavaScript client in a domain other than your Zendesk. The API implements Cross-Origin Resource Sharing (CORS). CORS lets a JavaScript client access resources in other domains.
search
- search Articles
Topics
A topic represents a collection of community posts on a subject.
Create
- Create Topic
Delete
- Delete Topic
List
- List Topics
show
- show Topic
Update
- Update Topic
Posts
A post represents content that a user shares with the community.
Create
- Create Post
Delete
- Delete Post
List
- List Posts
show
- show Post
Update
- Update Post
Post Comments
Comments made on posts
Create
- Create Comment
Delete
- Delete Comment
List
- List Comments
show
- show Comment
Update
- Update Comment
Subscriptions
Users can subscribe to sections and articles to be notified when somebody adds an article to a section or adds a comment to an article. Note: The API does not support subscriptions to community questions yet.
Create
- Create Article Subscription
- Create Post Subscription
- Create Section Subscription
- Create Topic Subscription
Delete
- Delete Article Subscription
- Delete Post Subscription
- Delete Section Subscription
- Delete Topic Subscription
List
- List Article Subscriptions
- List Post Subscriptions
- List Section Subscriptions
- List Subscriptions By User
- List Topic Subscriptions
show
- show Article Subscription
- show Post Subscription
- show Section Subscription
- show Topic Subscription
Update
- Update Topic Subscription
Votes
Votes represents positive and negative opinions of users about articles posts or post comments.
Create
- Create Vote
Delete
- Delete Vote
List
- List Votes
show
- show Vote
Access Policies
An access policy defines who can view or manage the content of a section or topic. See Restricting access to content. You can use the API to get or set the access policy of a section or a topic.
Other
- Example
show
- Show Access Policy
Update
- Update Access Policy
Data Integration & Synchronisation
Integrate applications, systems and web services via easy-to-use, graphical tools.
Drag and drop experience
A full drag and drop user experience so integration steps are visually represented within a wider automated process.Transformation functions
A set of transform functions that can be dragged onto the mapping area to change the data between input and output.Hundreds of connectors
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