BPA Platform

Data Integration & Synchronisation

Zendesk Integration

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Zendesk Integration

Are you looking for an easy-to-use Zendesk integration solution to synchronise Zendesk with your Customer Relationship Management (CRM), Enterprise Resource Planning (ERP) or industry specific application?

Codeless Platforms' Zendesk Integration connector provides organisations with the ability to integrate Zendesk with practically any other business solution.

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Zendesk Integration Scenarios and Benefits

Common Zendesk integration scenarios that our customers implement using the BPA Platform include:

  • Automatic update of the company CRM application with Zendesk ticket information
  • The automatic creation of a Zendesk customer and service ticket when an order is placed in the company ERP solution
  • Automatic creation, distribution and reporting on customer feedback surveys
  • The automatic creation and distribution of email to non Zendesk users when a key account has a support ticket raised against it.

Common commercial benefits of integrating Zendesk with other business applications:

  • Perfect visibility of support ticket information
  • Eradication of error prone and slow data entry processes
  • Better informed decision-makers
  • Increase in support engineer availability
  • Improved employee productivity
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Zendesk Integration Brochure Zendesk Integration Brochure

Zendesk Integration Brochure

Discover how Zendesk integration with your CRM, ERP or industry specific application improves the visibility of critical information to non Zendesk users and eradicates repetitive data entry.

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Zendesk Integration starts from

Connector Pricing

Zendesk

One time purchase

£1,250

BPA Platform

Standard Product Base Server

Starts from:

£2,000

Configuration day(s) required subject to requirement.

Third Party Product and Technology License Disclaimer

Zendesk API Documentation

View the Zendesk API Objects and Functions exposed by our Connector

Categories

The categories that the agent end-user or anonymous user can view in Help Center.

Create

  • Create Category

Delete

  • Delete Category

List

  • List Categories
  • List Format

show

  • show Category

Update

  • Update Category
  • Update Category source locale

Sections

Lists all sections or all sections in a given locale or category.

Create

  • Create Section

Delete

  • Delete Section

List

  • List Sections

show

  • show Section

Update

  • Update Section
  • Update Section Source Locale

Articles

All articles all articles in a locale all articles in a given category or section or all the articles provided by a specific agent. You can also list all articles with metadata that changed since a specified start time.

Associate

  • Associate Attachments in Bulk to Article

Create

  • Create Article

Delete

  • Delete Article

List

  • List Articles

show

  • show Article

Update

  • Update Article
  • Update Article Source Locale

Article Comments

Comments created by a specific user or all comments made by all users on a specific article.

Create

  • Create Comment

Delete

  • Delete Comment

List

  • List Comments

show

  • show Comment

Update

  • Update Comment

Article Labels

Used to see all the labels in all the articles in Help Center

Create

  • Create Label

Delete

  • Delete Label

List

  • List All Labels
  • List Article Labels

search

  • searching for articles by labels

show

  • show Label

Article Attachments

Managing Article Attachments

Create

  • Create Article Attachment
  • Create Unassociated Attachment

Delete

  • Delete Article Attachment

List

  • List Article Attachments
  • List Article Block Attachments
  • List Article Inline Attachments

show

  • show Article Attachment

Translations

Translations represent the content in all supported languages of a Help Center item such as an article or a section. The default language is also included in the translations.

Create

  • Create Translation

Delete

  • Delete Translation

List

  • List all enabled locales and default locale
  • List Missing Translations
  • List Translations

show

  • show Translation

Update

  • Update Translation

Search

You can use the API to search for articles. You can call this API from a JavaScript client in a domain other than your Zendesk. The API implements Cross-Origin Resource Sharing (CORS). CORS lets a JavaScript client access resources in other domains.

search

  • search Articles

Topics

A topic represents a collection of community posts on a subject.

Create

  • Create Topic

Delete

  • Delete Topic

List

  • List Topics

show

  • show Topic

Update

  • Update Topic

Posts

A post represents content that a user shares with the community.

Create

  • Create Post

Delete

  • Delete Post

List

  • List Posts

show

  • show Post

Update

  • Update Post

Post Comments

Comments made on posts

Create

  • Create Comment

Delete

  • Delete Comment

List

  • List Comments

show

  • show Comment

Update

  • Update Comment

Subscriptions

Users can subscribe to sections and articles to be notified when somebody adds an article to a section or adds a comment to an article. Note: The API does not support subscriptions to community questions yet.

Create

  • Create Article Subscription
  • Create Post Subscription
  • Create Section Subscription
  • Create Topic Subscription

Delete

  • Delete Article Subscription
  • Delete Post Subscription
  • Delete Section Subscription
  • Delete Topic Subscription

List

  • List Article Subscriptions
  • List Post Subscriptions
  • List Section Subscriptions
  • List Subscriptions By User
  • List Topic Subscriptions

show

  • show Article Subscription
  • show Post Subscription
  • show Section Subscription
  • show Topic Subscription

Update

  • Update Topic Subscription

Votes

Votes represents positive and negative opinions of users about articles posts or post comments.

Create

  • Create Vote

Delete

  • Delete Vote

List

  • List Votes

show

  • show Vote

Access Policies

An access policy defines who can view or manage the content of a section or topic. See Restricting access to content. You can use the API to get or set the access policy of a section or a topic.

Other

  • Example

show

  • Show Access Policy

Update

  • Update Access Policy
Data Integration & Synchronisation

Data Integration & Synchronisation

Integrate applications, systems and web services via easy-to-use, graphical tools.

Drag and drop experience

A full drag and drop user experience so integration steps are visually represented within a wider automated process.

Transformation functions

A set of transform functions that can be dragged onto the mapping area to change the data between input and output.

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