BPA Platform

Workflow & Human Interaction

Epicor Automated Support Tickets

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Epicor Automated Support Tickets

Are you looking for an Epicor automated support tickets solution to automate the creation of support tickets, send escalation notifications and automatically close resolved tickets? Or are you looking to improve the speed and quality of the customer support services provided by your Epicor ERP users?

Codeless Platforms' Epicor ERP automated support tickets solution provides businesses using Epicor with the ability to automatically create and distribute support tickets to relevant employees, send notifications and close resolved tickets to remove customer service teams from unnecessary data entry.

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Epicor Automated Support Ticket Scenarios and Benefits

Common support ticket automation scenarios for Epicor ERP include:

  • Epicor integration with customer service and help desk solutions such as Zendesk
  • Epicor integration with CRM software e.g. Epicor Salesforce, Microsoft Dynamics CRM, Sugar CRM, Agile CRM, Infor CRM etc.
  • Automated creation, distribution and assignment of support tickets from inbound website enquiries
  • Automatic escalation of unresolved support issues
  • Automatic ticket status update communications via email or SMS to customers, account managers and other key stakeholders
  • Automated creation and delivery of help desk KPI reports
  • Automate the dynamic creation (triggered by a ticket closure), distribution and gathering of results from customer satisfaction surveys e.g. Qualtrics, SurveyGizmo

Common benefits achieved through customer support ticket automation include:

  • Improved and streamlined customer service
  • Increased visibility of critical information to all stakeholders
  • Costly and error prone administration tasks removed
  • Reduced operational costs

Epicor ERP Integration

Learn more about Epicor ERP connector.

Epicor Automated Support Tickets starts from

Connector Pricing

Epicor ERP

One time purchase

POA

BPA Platform

Standard Product Base Server

Starts from:

£2,000

Configuration day(s) required subject to requirement.

Workflow & Human Interaction

Workflow & Human Interaction

Whether your workflow process involves a single level or a multistage workflow authorisation process, our capability enables you to start small but scale quickly

No coding required

Simple drag and drop, point and click workflow editor. No coding required.

Fully responsive

Workflows that automatically comply with desktop, mobile and tablet devices.

Multi-level workflow authorisations

Pre-configured groups of approvers that can be modified by end users.
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Got a question?

Send us your questions and we will provide you with the information and resources that you need.

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