Epicor Automated Support Tickets

Epicor Automated Support Tickets

Are you looking for an Epicor automated support tickets solution to automate the creation of support tickets, send escalation notifications and automatically close resolved tickets? Or are you looking to improve the speed and quality of the customer support services provided by your Epicor ERP users?

Codeless Platforms' Epicor ERP automated support tickets solution provides businesses using Epicor with the ability to automatically create and distribute support tickets to relevant employees, send notifications and close resolved tickets to remove customer service teams from unnecessary data entry.

Automated Support Tickets Brochure

Discover how automating your support team processes can save your organisation time and money and improve customer satisfaction.

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Epicor Automated Support Ticket Scenarios and Benefits

Common support ticket automation scenarios for Epicor ERP include:

• Epicor integration with customer service and help desk solutions such as Zendesk
• Epicor integration with CRM software e.g. Epicor Salesforce, Microsoft Dynamics CRM, Sugar CRM, Agile CRM, Infor CRM etc.
• Automated creation, distribution and assignment of support tickets from inbound website enquiries
• Automatic escalation of unresolved support issues
• Automatic ticket status update communications via email or SMS to customers, account managers and other key stakeholders
• Automated creation and delivery of help desk KPI reports
• Automate the dynamic creation (triggered by a ticket closure), distribution and gathering of results from customer satisfaction surveys e.g. Qualtrics, SurveyGizmo

Common benefits achieved through customer support ticket automation include:

• Improved and streamlined customer service
• Increased visibility of critical information to all stakeholders
• Costly and error prone administration tasks removed
• Reduced operational costs