Zendesk Sage X3 Integration

Zendesk Sage X3 Integration

Are you looking for a Zendesk Sage X3 integration solution to reduce inbound support call volume and increase the visibility of support ticket information to improve customer service levels? Or are you looking to automate the creation, distribution and reporting on customer feedback surveys?

Codeless Platforms’ Zendesk Sage X3 integration solution provides you with drag and drop tools to automate key business processes that cost you time and money. BPA Platform automates essential support desk activities, such as automatically updating Sage X3 with Zendesk ticket information and the automatic creation and distribution of emails to non-Zendesk users when a key account has a support ticket raised against it.

BPA Platform is an iPaaS Platform that provides seamless Zendesk integration with Sage X3. Its drag and drop functionality enables cloud-based, on-premises systems and cloud-to-cloud applications to talk to each other, simplifying system integration and business process automation development tasks.

Zendesk Sage X3 Integration Brochure

Learn how integrating Zendesk with Sage X3 you improve the visibility of critical information to non-Zendesk users and eradicate repetitive data entry.

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Zendesk Sage X3 Integration Scenarios and Benefits

Sage X3 Zendesk integration with the use of BPA Platform allows you to automate the management of support tickets, agents and users. Depending on what you want to achieve, most processes you define are achieved in a 100% 'code-free' experience. You automate an employee process by dragging and dropping icons onto a canvas and linking them together in a process flow. The correlation of these tools replicate the physical employee process to your exact business rules.

Common Zendesk Sage X3 integration scenarios that our customers implement with BPA Platform include:

• Automate the allocation of support tickets queries to relevant employee or agent
• Automate the escalation of support queries due / overdue via email
• Automatic creation of a Zendesk customer and service ticket when an order is placed in Sage X3
• Automate the creation, distribution and reporting on customer feedback surveys
• Automatic creation and distribution of email notifications to non-Zendesk users when a key account has a support ticket raised against it
• Automatically add or update users and/or agents in Zendesk on a new contact in Sage X3
• Automatically add a ticket in Zendesk on a new contact in your Sage X3 system
• Automate the creation of customers in Sage X3 from a new user and/or agent in Zendesk
• Automatically add comments in Zendesk against a new contact in Sage X3
• Automate the creation of new customers in Sage X3 on a new ticket created in Zendesk
• Automatically add posts in Zendesk from a new contact created in Sage X3
• Dynamically add comments to posts in Zendesk from a new contact in Sage X3

Commercial benefits of Sage X3 Zendesk integration include:

Customer support automation can be applied to numerous customer support processes throughout an organisation. The benefits of customer support automation by integrating Zendesk with Sage X3 include:

• Increase visibility of support ticket information
• Remove error-prone, repetitive and slow data entry processes
• Improve decision making
• Increase support engineer availability
• Reduce inbound support call volume
• Improve employee productivity
• Improve customer service