BPA Platform

Workflow & Human Interaction

SAP Business One Automated Support Tickets

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SAP Business One Automated Support Tickets

Are you looking for a SAP Business One Automated Support Tickets solution to improve the speed, quality and consistency of the support services provided by your SAP Business One users? Or do you require a solution that can remove repetitive data entry from the workload of your support engineers?

Codeless Platforms' SAP Business One Automated Support Tickets solution delivers organisations with the capacity to automatically create tickets, notifications and close resolved tickets to remove support engineers from unnecessary data entry, whilst improving the visibility of critical information to all stakeholders.

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SAP Business One Automated Support Ticket Scenarios and Benefits

Codeless Platforms' SAP Business One Automated Support Tickets solution enables organisations to achieve the following and more:

  • Automate the creation and assignment support tickets from inbound website enquiries
  • Automatic ticket status update communications via email or SMS to customers, account managers and other key stakeholders
  • Automate the creation and delivery of help desk KPI reports
  • Automate the dynamic creation (triggered by a ticket closure), distribution and gathering of results from customer satisfaction surveys

Common benefits achieved through SAP Business One automated customer support tickets include:

  • Improved and streamlined customer service
  • Increased visibility of critical information to all stakeholders
  • Costly and error prone administration tasks removed
  • Reduced operational costs
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SAP Business One Integration

Learn more about SAP Business One connector.

SAP Business One Automated Support Tickets starts from

BPA Server

SAP Business One Base Server

Starts from:

£3,500

Workflow & Human Interaction

Workflow & Human Interaction

Whether your workflow process involves a single level or a multistage workflow authorisation process, our capability enables you to start small but scale quickly

Workflow & Human Interaction connectors

No coding required

Simple drag and drop, point and click workflow editor. No coding required.

Fully responsive

Workflows that automatically comply with desktop, mobile and tablet devices.

Multi-level workflow authorisations

Pre-configured groups of approvers that can be modified by end users.

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