Troubleshooting
Creating a formula field within the OLEDB query tool fails with error 0x80070582
Last Updated: July 4, 2022Symptom When you create a new formula field within the OLEDB query tool you may see the following error: 0x80070582 Cause Caused by having multiple tasks with OLEDB query tool opened and editing the same formula field. Background 0x80070582 is a Windows error code meaning “Class already exists”. In the context of this issue the...
TaskCentre Server installation fails with the error: Failed to load and use iwinstall.dll
Last Updated: July 1, 2022Symptom Unable to install the TaskCentre Server, the following error message is received when an install is attempted: Failed to load and use iwinstall.dll, caused by missing .net 2.0 or higher Cause This only affects the installer, it requires .Net 2.0 framework to be present. The TaskCentre Server will still function as normal if later...
Creating a Global OLEDB Connection – Server name length restriction
Last Updated: July 4, 2022Symptom When creating a new Database Query (OLEDB) global connection and selecting a server from the drop down list the interface restricts the display of the server name to no more than 20 characters. This can make instances with particularly long names difficult to identify. Solution When creating the connection and within the Available OLEDB...
Import Flat File tool – Locks a file for the duration of a task run preventing it from being moved by the File Management Tool
Last Updated: July 1, 2022Symptom When importing a file using the Import Flat File tool and attempting to move it using the File Management tool, an error message is received advising the file is in use. An example of an error message would be: The specified file [FILE PATH] is in use Where FILEPATH is the location of the...
Task failing at runtime with the error: Failed to print document 0x80070bc4
Last Updated: July 1, 2022Symptom A task using a Print Document step fails at runtime with the following error: Failed to print document 0x80070bc4 Cause The code 0x80070bc4 is a Windows error code meaning “No printers were found”. The most likely cause being that the printers are deployed via a group policy, whereby the printers only get created when...
Configuring TaskCentre to use a Gmail SMTP account: Error – The message received was unexpected or badly formatted
Last Updated: July 1, 2022Symptom When configuring a Send Email (SMTP) global connection to use a Gmail SMTP account, the following error is received when attempting to test the connection: SMTP server connection test failed: The message received was unexpected or badly formatted Cause RC4 based cipher suites in use by TaskCentre are no longer supported by ‘smtp.gmail.com’. Note: This issue has been caused by a...
Office 365 – Email sending limit prevents TaskCentre from sending more than 30 emails per minute. Error: 4.4.2 Message Submission Rate
Last Updated: July 1, 2022Symptom With Office 365 as your mail server a cap of 30 emails per minute is introduced. If a task is producing a high volume of emails that exceeds this limitation then the following error will occur: 4.4.2 Message submission rate for this client has exceeded the configured limit Solution Slow down the rate at...
Selecting the Secure SMTP option in the SMTP global config causes task to fail with error: TLS Session Negotiation Failed. Connection Aborted
Last Updated: July 1, 2022Symptom When you configure the Global SMTP Configuration within TaskCentre (Tools > Output > Send Email (SMTP)) to use the Secure SMTP option, you may receive the following error message at task run time: TLS Session Negotiation Failed. Connection Aborted Cause This is caused by entering the IP address of the SMTP server instead of...
Send Email (SMTP) output giving “?” signs
Last Updated: August 3, 2022Symptom The output from a Send Email (SMTP) step contains question marks (?) signs in place of certain characters, for example, currency symbols (£). Cause The email contains characters that are being incorrectly interpreted. Resolution You must declare the character set (charset) that BPA Platform references: Upgrade to the latest version of BPA Platform. Recreate...
Unable to send email through Office 365 hosted facilities. Error: TLS Session Negotiation Failed. Connection Aborted
Last Updated: August 3, 2022Symptom A connection to Office 365 has been created using the Send Email (SMTP) global configuration but at task runtime the following error appears in the event log: TLS Session Negotiation Failed. Connection Aborted If you attempt to test the connection the following message is received: SMTP server connection test failed: Connection has been lost Cause This issue...
