Troubleshooting
Web Service Connector Tool is Unable to Generate the XML Document
Last Updated: August 3, 2022Summary When using the Web Service Connector tool, you see “An exception was raised” errors in the Event Log for the task step. This article describes the symptoms and how to resolve the problem Cause The types of errors you see are: and: with the task step failing to generate. This is typically caused by...
Why are my SAP Business One UDT, UDF, and UDOs not Triggering my Tasks?
Last Updated: June 21, 2023Summary Your BPA Platform solution makes use of the SAP Business One Integration Tool Pack, specifically, the SAP Business One Event Agent. You’ve added user-defined tables (UDT), user-defined fields (UDF), and/or user-defined objects (UDO) to your SAP Business One installation. You’ve created a task which triggers on the new tables, fields, or objects. Your tasks...
Why is my New Field in my Data Connector’s Object not Available for Linking?
Last Updated: July 4, 2022Summary You’re using a Data Connector tool to connect to an external application. You’ve updated one of the objects in the external application, but it isn’t showing in the tool’s Mapping tab. This affects the following tools: Applications Platform Connector Infor CRM Connector Microsoft Dynamics CRM Connector Microsoft Exchange Tool Pack Rollbase Connector Sage 50...
TaskCentre Server services failing to start with error: Server Initialisation Failure – ErrorInformation 9/0x80070005
Last Updated: July 4, 2022Symptom Unable to start the TaskCentre Server service. Any attempt made to start the service fails and the following error is produced in the Windows error logs: Server Initialisation Failure - ErrorInformation 9/0x80070005 Cause The TaskCentre Server service has insufficient permissions to access certain local resources on the machine, i.e. files, registry keys, communication components....
TaskCentre Server service fails to start with error 0x80040e14
Last Updated: July 4, 2022Symptom The TaskCentre server service fails to start, the following error is received: 0x80040e14 Cause When the TaskCentre server service starts up it attempts to read various parameters from the SQL store. In this case the parameters are unable to be read due to a defective data structure. Applies To TaskCentre with SQL server hosted...
TaskCentre API Web Service Install Problem IIS Version 8
Last Updated: July 4, 2022Symptom When attempting to install the TaskCentre API Web Service the following is received: The wizard was interrupted before the Task API could be completely installed Figure 1. Task API installation wizard. Cause This is the result of an Application Pool default setting in IIS Version 8 that must be changed. Solution Within IIS check if any TCAPI Application Pools...
Automating EU VAT Registration Number Validation (VIES)
Last Updated: July 4, 2022Normally when trading business to business you do not charge VAT on supplies made to your customers. If you trade with companies within the EU then similarly you do not normally charge VAT. But if the company you trade with is not registered for VAT then you must charge VAT. Fortunately the EU provide an...
Locked solutions ODBC Memory works at runtime but shows error at design time
Last Updated: September 28, 2022ODBC Memory events in a task that have been exported from the original task creation machine are functioning correctly at runtime however, at design time an error is displayed. This article provides details about the issue and how it can be resolved: Cause This issue is caused by the export from the original task creation...
Valid certificate .pfx file password rejected by Web Service Connector Tool
Last Updated: November 2, 2022The Web Service Connector tool rejects valid certificate password.
