Troubleshooting
BPA Platform Licensing Troubleshooting Guide
Last Updated: August 31, 2022Introduction This article aims to assist with scenarios affecting the running of BPA Platform from a licensing perspective. It is worth noting the following: BPA Platform Editions – BPA Platform is usually supplied in standard form which can be identified by the ‘BPA Platform’ logos appearing upon install, login and within the main interface. BPA Platform can also be supplied as a...
SAP Business One Connector. Add or Update operation causes error: -8006 Resource error Login
Last Updated: June 28, 2022Symptom When you call onto the Add or Update operation within the SAP Business One Connector tool you may receive the following exception text in the response XML returned from the connector web service. -8006 Resource error Login Cause Calling onto an Add or Update operation within the tool causes a call to first be...
Cannot login to BPA Platform. Error: Module cannot be loaded 0x80090005
Last Updated: June 29, 2022Symptom When logging on with the BPA Platform client the following error occurs: Module cannot be loaded 0x80090005 Cause The fault occurs when the registry entries that cache the user’s password , ID1 and ID2 in HKEY_CURRENT_USER\Software\Orbis Software\BPA Platform, become corrupt and cannot be decrypted. Resolution Rename the entries which will cause them to be recreated, this will then...
Error Message: Unable to establish a connection to the Server. Please check the connection details and Server availability
Last Updated: June 29, 2022Symptom When you attempt to login to the BPA Platform client you receive the following error message: Unable to establish a connection to the Server. Please check the connection details and Server availability. Cause Multiple causes; the two most common being: The BPA Platform server service is not running The BPA Platform server service is...
Load Failure: The code expected does not match the one contained in the launcher
Last Updated: June 29, 2022Symptom When you launch the BPA Platform client it fails and the following error is produced: Load Failure: The code expected does not match the one contained in the launcher Cause This error can occur when an OEM uninstall did not remove all of the previous OEM data. This can lead to a mismatch of...
Missing Task Browser Window: Unable to access Task data
Last Updated: June 29, 2022Symptom From within task design the floating ‘task browser’ window has disappeared resulting in no access to the task data. Cause The most likely cause would be a change of desktop resolution. Solution Delete the following registry key to reset the state of the TaskCentre UI: HKEY_CURRENT_USER\Software\Orbis Software\TaskCentre\WindowStates The TaskCentre client must be closed before...
Run External Program step fails at task runtime with error 0x80070522 “A required privilege is not held by the client”
Last Updated: September 2, 2024Symptom When a task that uses impersonation contains a Run External Program step that runs a batch file it may fail at runtime with the following error: 0x80070522 “A required privilege is not held by the client” Cause Occurs where the impersonating account does not have sufficient rights to logon as a batch job. Resolution...
BPA Platform client exhibits delayed response times
Last Updated: June 29, 2022Symptom When you browse tools under the System node you may experience delayed response times. You may also experience delayed task initialisation. Cause The problem is confined to machines where no internet connection is available, and is caused by certificate revocation checking of digitally signed components failing to contact the certificate revocation list server. When...
The BPA Platform event log has to be deleted frequently due to reaching high capacity
Last Updated: August 31, 2022Symptom The BPA Platform event log increases in size very quickly and has to be deleted frequently. Cause One or a number of tool packs installed have extended logging turned on. When this mode is set, it records the inbound and outbound data to the BPA Platform event log, causing it to increase in size at...
An error has occurred while processing: Initialization Error details: Cannot decode the product key
Last Updated: June 29, 2022Symptom When you run the Configurator the following error message is received: An error has occurred while processing: Initialization Error details: Cannot decode the product key Cause Caused by an expired main product key license (You will also find that tasks cannot be run.) Resolution The resolution is to renew the main product key license....
