Troubleshooting
Letters with accents display a black diamond symbol
Last Updated: February 14, 2023Symptom When writing text to a web service which includes special characters, for example letters with accents above them, the characters are replaced with the symbol; Example: Text containing the German word “Für” will appear as “Fr” Cause The special characters used are unknown to the encoding and fall outside of the ASCII character set...
Magento update fails with: System.ServiceModel.Fault Exception The image is not specified
Last Updated: August 3, 2022Symptom Note: This particular exception is specific to the Magento SOAP service. Unable to upload images when using the Magento API web service in conjunction with the Web Service Connector tool. The following error is received: System.ServiceModel.Fault Exception The image is not specified Solution Please refer to the following knowledgebase article which provides instructions on...
Passing ‘&’ or ‘<' to a SOAP operation causes error: System.Xml.XmlException
Last Updated: July 1, 2022Symptom Calling an operation on a SOAP web service fails with the following error: System.Xml.XmlException Cause Caused by passing either the ampersand ( & ) or less than ( < ) character to an operation that takes a parameter. When the error occurs, any of the following exceptions will be raised: System.Xml.XmlException: An error occurred...
Solution to ReadpickLists schema problem with the SalesLogix System web service 7.5.4
Last Updated: July 1, 2022Summary The TaskCentre Web Service Connector tool relies on web service descriptions received from the web services. There are some known problems with the SalesLogix version 7.5.4 SDATA web service schemas. In these cases the web service operation schema needs to be manually altered to work around the misleading description. Prerequisites TaskCentre has to be...
Client crash when defining the operation of a Web Service Connector step with Web Service Connector Tool Pack Release 1.0 Service Release 1
Last Updated: July 1, 2022Symptom Upon defining the “Operation” of a step in the Web Service Connector, the BPA Platform client crashes. This is due to the tool trying to create a schema.txt file to the C:\ directory and the active user does not have permission to write to C:\. Resolution Give the user administrative permissions to write to...
When you click the Edit button in the Format As HTML step nothing happens
Last Updated: July 1, 2022Symptom When you click the Edit button in the Format As HTML step nothing happens. Cause No Default HTML editor is defined. Resolution Within Internet Explorer set the default HTML editor under the Programs tab of Internet Options.
DTL Elements marked as “Don’t Create Element” appear in the outgoing SOAP envelope
Last Updated: August 3, 2022Symptom Using the Transwise web service and the doBooking operation, DTL elements marked as Don’t Create Element appear in the outgoing SOAP envelope. The web service returns the following error: Attribute 'http://www.w3.org/2001/XMLSchema-instance,nil' must not appear on element 'deliveryNoteInfo', because the {nillable} property of 'deliveryNoteInfo' is false Using a web proxy, such as Fiddler, to review...
Tasks with Run Microsoft Word (Merge) steps are failing to run – Error – “Word cannot initialise”
Last Updated: July 1, 2022Symptom An automated task containing a Run Microsoft Word (Merge) step is failing to run at the scheduled runtime. However, if the task is run manually then it executes as normal. The following error may appear in the TaskCentre event log: Word cannot initialise Cause This is linked to an issue caused by the disconnect...
Crystal Report error: Logon failed for table
Last Updated: July 1, 2022Symptom The Run Crystal Report step fails at task runtime with the following error message: Logon failed for table” even though the logon details are correct You may also see the following related error codes within the TaskCentre event log. 0x80040e41 0x800403f1 0x80020009 Cause Occurs where the logon details for the report contains a long...
Task with Run Crystal Report step fails at runtime. The BPA Platform event log shows error code: 0x80020009
Last Updated: July 1, 2022Symptom A task with a Run Crystal Report step fails at runtime. The BPA Platform event log shows the following error code: 0x80020009 Cause This is a network print share permissions issue that can occur when printing Crystal Reports from a task environment. Resolution Note: Before applying the resolution you should first ensure that the...
