Zendesk SYSPRO Integration

Zendesk SYSPRO Integration

Are you looking for a Zendesk SYSPRO integration solution to reduce inbound support call volume and increase the visibility of support ticket information to improve customer service? Or are you looking to automate the creation, distribution and reporting on customer feedback surveys?

Codeless Platforms’ Zendesk integration solution for SYSPRO ERP provides organisations with drag and drop tools to quickly and easily automate key business processes that cost you time and money. BPA Platform automates essential support desk activities such as automatically updating SYSPRO with Zendesk ticket information and the automatic creation and distribution of emails to non-Zendesk users when a key account has a support ticket raised against it.

Zendesk SYSPRO Integration Scenarios and Benefits

Common Zendesk integration scenarios with SYSPRO ERP that our customers implement when using BPA Platform include:

• Automatically update SYSPRO and your other business systems with Zendesk ticket information
• Automated allocation of support tickets queries to relevant employee
• Automated escalation of support queries due / overdue
• Automatic creation of a Zendesk customer and service ticket when an order is placed in SYSPRO
• Automated creation, distribution and reporting on customer feedback surveys
• Automatic creation and distribution of email notifications to non-Zendesk users when a key account has a support ticket raised against it

Commercial benefits of integrating Zendesk with SYSPRO ERP include:

• Increased visibility of support ticket information
• Removal of error prone, repetitive and slow data entry processes
• Improved decision making
• Increased support engineer availability
• Reduced inbound support call volume
• improved employee productivity
• Improved customer service