Troubleshooting
Unable to open the BPA Platform configurator on the client machine: Error “Cannot retrieve the product key”
Last Updated: June 29, 2022Symptom Once the BPA Platform client has been installed onto a workstation, you are unable to open the configurator to complete any required configuration settings. The following error is displayed: An error has occurred while processing:Initialization Error details: Cannot retrieve the product key Note: This message will only be displayed when trying to launch the...
Configuring Impersonation – Allowing BPA Platform to access a remote network location such as a shared folder or printer
Last Updated: June 29, 2022When tasks run on the BPA Platform Server, by default they will run using an account called Local System. This account has a set of rights to perform various activities but generally does not have sufficient network permissions to allow access rights to tasks, this often results in tasks failing. The impersonation feature specifies how...
1625 – Installation error – This installation is forbidden by system policy
Last Updated: June 29, 2022Symptom When you install or update you may receive the following error: Error 1625: This installation is forbidden by system policy Cause You are not logged in as an administrator. A group policy is preventing you from installing the software. Resolution Ensure that the account you logged into the computer with is a member of...
Configurator: An error has occurred while processing:Initialization Error details: Access to the path … is denied.
Last Updated: June 29, 2022Symptom After upgrading to TaskCentre 4.6 SR1, attempting to start the Configurator results in the following error message (the path details may change): An error has occurred while processing:Initialization Error details: Access to the path ‘Global\_F34DAA94501B464A9EAE1A2CC546E55D’ is denied. Cause On some Windows Server 2008 machines, the Windows Installer files remain on out-of-date versions even after...
Error 1402. Could not open key: HKEY_LOCAL_MACHINE32
Last Updated: June 29, 2022Symptom When you apply apply hotfix 4.5SR 4F (Build 4.5.1198) you get the following error message: Error 1402. Could not open key: HKEY_LOCAL_MACHINE32\SOFTWARE\Wow6432Node\Orbis Software\TaskCentre\Providers\{Eaa826F- XXXXXXXX}. Verify that you have sufficient access to that key, or contact your support personnel. Cause Caused by an updated version of InstallShield introduced in Hotfix SR 4F (1198) that looks...
TaskCentre 4.5 SR 4 upgrade prompts for Windows Installer hotfix
Last Updated: June 29, 2022Symptom After running the TaskCentre 4.5 SR4 upgrade you may receive the following warning: The following Windows Installer hotfix may be required to successfully upgrade the current product installation: http://support.microsoft.com/kb/972397 Would you like to abort the installation and open the hotfix page? NOTE: This is a Microsoft hotfix for the Windows Installer; it is NOT...
An error has occurred while processing: Initialization Error details: Cannot decode the product key
Last Updated: July 5, 2022Symptom When you run the Configurator the following error message is received: An error has occurred while processing: Initialization Error details: Cannot decode the product key Cause Caused by an expired main product key license (You will also find that tasks cannot be run.) Resolution The resolution is to renew the main product key license....
BPA Platform Server service fails to start with error 0x80040e14
Last Updated: July 4, 2022Symptom The BPA Platform server service fails to start, the following error is received: 0x80040e14 Cause When the BPA Platform server service starts up it attempts to read various parameters from the SQL store. In this case the parameters are unable to be read due to a defective data structure. Applies To BPA Platform with...
BPA Platform Server services failing to start with error: Server Initialisation Failure – ErrorInformation 9/0x80070005
Last Updated: June 29, 2022Symptom Unable to start the BPA Platform Server service. Any attempt made to start the service fails and the following error is produced in the Windows error logs: Server Initialisation Failure - ErrorInformation 9/0x80070005 Cause The BPA Platform Server service has insufficient permissions to access certain local resources on the machine, i.e. files, registry keys,...
A task is failing at run time with the following error: “Could not load file or assembly”
Last Updated: June 29, 2022Symptom A task is failing at runtime and errors similar to the following are being produced: TIAPI: Type Information Error while loading tool assembly for step SAP Business One Connector. See Windows Event Viewer for more details. The Windows application log will display something similar to the following: Could not load file or assembly 'file:///C:\Program...
