Sage 200 Automated Support Tickets

Sage 200 Automated Support Tickets

Are you looking for a Sage 200 Automated Support Tickets solution to improve the speed, quality and consistency of the support services provided by your Sage 200 users? Or do you require a solution that can remove repetitive data entry from the workload of your support engineers?

Codeless Platforms' Sage 200 Automated Support Tickets solution delivers organisations with the capacity to automatically create tickets, notifications and close resolved tickets. It removes support engineers from unnecessary data entry, whilst improving the visibility of critical information to all stakeholders.

Sage 200 Automated Support Ticket Scenarios and Benefits

Codeless Platforms' Sage 200 Automated Support Tickets solution enables organisations to achieve the following and more:

• Automate the creation and assignment support tickets from inbound website enquiries
• Automatic ticket status update communications via email or SMS to customers, account managers and other key stakeholders
• Automated creation and delivery of help desk KPI reports
• Automate the dynamic creation (triggered by a ticket closure), distribution and gathering of results from customer satisfaction surveys

Common benefits achieved through Sage Line 500/1000 automated customer support tickets include:

• Improved and streamlined customer service
• Increased visibility of critical information to all stakeholders
• Costly and error prone administration tasks removed
• Reduced operational costs