Zendesk SAP Business ByDesign Integration

Zendesk SAP Business ByDesign Integration

Are you looking for a Zendesk SAP Business ByDesign integration solution to reduce inbound support call volume and increase the visibility of support ticket information to improve customer service levels? Or are you looking to automate the creation, distribution and reporting on customer feedback surveys?

Codeless Platforms’ Zendesk integration solution for SAP Business ByDesign provides you with drag and drop tools to quickly and easily automate key business processes that cost you time and money. BPA Platform automates essential support desk activities such as automatically updating SAP Business ByDesign with Zendesk ticket information and the automatic creation and distribution of emails to non-Zendesk users when a key account has a support ticket raised against it.

Further enhance your SAP integration with the added ability to build application extensions or modules for SAP Business ByDesign to fit exact working practices using Applications Platform.

Zendesk SAP Business ByDesign Integration Brochure

Learn how integrating Zendesk with SAP Business ByDesign you improve the visibility of critical information to non Zendesk users and eradicate repetitive data entry.

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Zendesk SAP Business ByDesign Integration Scenarios and Benefits

Common Zendesk integration scenarios with SAP Business ByDesign that our customers implement when using BPA Platform include:

• Automatically update SAP Business ByDesign and your other business systems with Zendesk ticket information
• Automatic allocation of support tickets queries to relevant employee
• Automatic escalation of support queries due / overdue
• Automated creation of a Zendesk customer and service ticket when an order is placed in SAP Business ByDesign
• Automated creation, distribution and reporting on customer feedback surveys
• Automatic creation and distribution of email notifications to non-Zendesk users when a key account has a support ticket raised against it

Commercial benefits of integrating Zendesk with SAP Business ByDesign include:

• Increase visibility of support ticket information
• Remove error prone, repetitive, and slow data entry processes
• Improve decision making
• Increase support engineer availability
• Reduce inbound support call volume
• improve employee productivity
• Improve customer service