Zendesk NetSuite Integration

Zendesk NetSuite Integration

Are you looking for a Zendesk NetSuite integration solution to reduce inbound support call volume and increase the visibility of support ticket information? Or are you looking to improve customer service by automating the creation, distribution and reporting on customer feedback surveys?

Codeless Platforms’ Zendesk and NetSuite integration solution provides organisations with drag and drop tools to automate essential support desk activities quickly and easily, such as automatically updating NetSuite with Zendesk ticket information and the automatic creation and distribution of emails to non-Zendesk users when a key account has a support ticket raised against it.

BPA Platform is designed specifically for channel partners and enterprise customers who wish to integrate Zendesk and NetSuite and other third-party solutions to accelerate the automation of business processes. BPA Platform can be quickly deployed in the cloud as an iPaaS solution, with the ability to connect to any cloud-based application or on-premises system, to create a hybrid integration environment unique to your organisation.

Zendesk NetSuite Integration Brochure

Learn how integrating Zendesk with NetSuite you can improve the visibility of critical information to non-Zendesk users and eradicate repetitive data entry.

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Zendesk NetSuite Integration Scenarios and Benefits

Zendesk NetSuite Connector Scenarios

Common NetSuite Zendesk integration scenarios that our customers implement when using BPA Platform include:

• Automated updating of NetSuite and your other business systems with Zendesk ticket information
• Automated allocation of support tickets queries to relevant employee
• Automated escalation of support queries due / overdue
• Automatic creation of a Zendesk customer and service ticket when an order is placed in NetSuite
• Automated creation, distribution, and reporting on customer feedback surveys
• Automatic creation and distribution of email notifications to non-Zendesk users when a key account has a support ticket raised against it

Commercial benefits of Zendesk integration with NetSuite include:

• Increased visibility of support ticket information
• Removal of error-prone, repetitive, and slow data entry processes
• Improved decision making
• Increased support engineer availability
• Reduced inbound support call volume
• Improved employee productivity
• Improved customer service