Zendesk ServiceNow Integration

Zendesk ServiceNow Integration

Are you looking for a Zendesk ServiceNow integration solution to reduce inbound support call volume and increase the visibility of support ticket information to improve customer service levels? Or are you looking to automate the creation, distribution and reporting on customer feedback surveys?

Codeless Platforms’ Zendesk ServiceNow integration solution provides you with drag and drop tools to quickly and easily automate key business processes that cost you time and money. BPA Platform automates essential support desk activities, such as automatically updating ServiceNow with Zendesk ticket information and the automatic creation and distribution of emails to non-Zendesk users when a key account has a support ticket raised against it.

BPA Platform is an iPaaS Platform that provides seamless Zendesk integration with ServiceNow. Its drag and drop functionality enables cloud-based, on-premises systems and cloud to cloud applications to talk to each other to simplify system integration and business process automation development tasks.

Zendesk ServiceNow Integration Brochure

Learn how integrating Zendesk with ServiceNow you can improve the visibility of critical information to non-Zendesk users and eradicate repetitive data entry.

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Zendesk ServiceNow Integration Scenarios and Benefits

The automation of key customer support processes can be achieved through enhancing your help desk software and your other business systems’ functionality. ServiceNow Zendesk integration with BPA Platform allows you to automate the management of support tickets, agents and users. Depending on what you want to achieve, most processes you define are achieved in a 100% 'code-free' experience. You automate an employee process by dragging and dropping icons onto a canvas and linking them together in a process flow. The correlation of these tools replicate the physical employee process to your exact business rules.

Common Zendesk integration with ServiceNow scenarios that our customers implement when using BPA Platform include:

• Add records in ServiceNow from tagged tickets in Zendesk: Automatically send tickets with tagged notes from Zendesk to ServiceNow
• Save ServiceNow records as tickets in Zendesk: Automate the creation of service tickets for records from ServiceNow in Zendesk with all record data
• Save Zendesk tickets as records in ServiceNow: Automatically add a new record in ServiceNow when a new ticket is raised in Zendesk including subject, description, type etc.
• Add records in ServiceNow from replied tickets in Zendesk
• Add or update user or customer support agent in Zendesk against a new record in ServiceNow
• Automated creation of a record in SerivceNow on internal notes added to tickets in Zendesk
• Add records in ServiceNow from new posts made in Zendesk help centre
• Automatic update of records in ServiceNow from new tickets created in Zendesk
• Automatically update ServiceNow and your other business systems with Zendesk ticket information
• Automate the allocation of support tickets queries to relevant employee or agent
• Automate the escalation of support queries due / overdue via email
• Automated creation of a Zendesk customer and service ticket when an order is placed in ServiceNow
• Automated creation, distribution and reporting on customer feedback surveys
• Automatic creation and distribution of email notifications to non-Zendesk users when a key account has a support ticket raised against it

Commercial benefits of Zendesk integration with ServiceNow:

Customer support automation can be applied to numerous customer support processes throughout an organisation. The benefits of customer support automation by integrating Zendesk with ServiceNow include:

• Increase visibility of support ticket information
• Remove error-prone, repetitive and slow data entry processes
• Improve decision making
• Increase support engineer availability
• Reduce inbound support call volume
• Improve employee productivity
• Improve customer service