Automated Support Tickets

Automated Support Tickets

Are you looking for an automated support tickets solution to improve the speed, quality and consistency of the support services you provide to customers? Or do you require a automated customer support solution that can remove administration, such as repetitive data entry, from the workload of your support team?

Codelss Platforms' Automated Support Ticket solution delivers organisations with the ability to automatically create tickets, notifications and close resolved tickets, removing support engineers from unnecessary data entry, whilst improving the visibility of critical information to all stakeholders.

Automated Support Ticket Scenarios and Benefits

Codeless Platforms' Automated Support Tickets solution enables organisations to achieve the following and more:

• Automate the creation and assignment of support tickets from inbound website enquiries
• Automated creation and distribution of support ticket updates via email or SMS to customers, account managers and other key stakeholders
• Automate the dynamic creation (triggered by a ticket closure), distribution and gathering of results from customer feedback surveys
• Automatic creation and delivery of support team KPI reports to management and other key stakeholders

Common benefits achieved through automated customer support tickets include:

• Improved and streamlined customer service
• Increased visibility of critical information to all stakeholders
• Costly and error prone administration tasks removed
• Reduced operational costs