Microsoft Dynamics GP Automated Support Tickets

Microsoft Dynamics GP Automated Support Tickets

Are you looking for a Microsoft Dynamics GP Automated Support Tickets solution to improve the speed, quality and consistency of the support services provided by your Microsoft Dynamics GP users? Or do you require a solution that can remove repetitive data entry from the workload of your support engineers?

Codeless Platforms' Microsoft Dynamics GP automated support tickets solution delivers organisations with the capacity to automatically create tickets, notifications and close resolved tickets, removing support engineers from unnecessary data entry, whilst improving the visibility of critical information to all stakeholders.

Automated Support Tickets for Microsoft Dynamics GP Brochure

Discover how automating your support team processes can save your organisation time and money and improve customer satisfaction.

Download Brochure

Microsoft Dynamics GP Automated Support Ticket Scenarios and Benefits

Codeless Platforms' Microsoft Dynamics GP Automated Support Tickets solution enables organisations to achieve the following and more:

• Automated creation and assignment support tickets from inbound website enquiries
• Automatic ticket status update communications via email or SMS to customers, account managers and other key stakeholders
• Automatic creation and delivery of help desk KPI reports
• Automate the dynamic creation (triggered by a ticket closure), distribution and gathering of results from customer satisfaction surveys

Common benefits achieved through Microsoft Dynamics GP automated customer support tickets include:

• Improved and streamlined customer service
• Increased visibility of critical information to all stakeholders
• Costly and error prone administration tasks removed
• Reduced operational costs