BPA Platform

Workflow & Human Interaction

Access Dimensions Automated Support Tickets

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Access Dimensions Automated Support Tickets

Are you looking for a Access Dimensions Automated Support Tickets solution to improve the speed, quality and consistency of the support services provided by your Access Dimensions users? Or do you require a solution that can remove repetitive data entry from the workload of your support engineers?

Codeless Platforms' Access Dimensions Automated Support Tickets solution delivers organisations with the capacity to automatically create tickets, notifications and close resolved tickets to remove support engineers from unnecessary data entry, whilst improving the visibility of critical information to all stakeholders.

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Access Dimensions Automated Support Ticket Scenarios and Benefits

Codeless Platforms' Access Dimensions Support Ticket automation solution enables organisations to achieve the following and more:

  • Automated creation and assignment support tickets from inbound website enquiries
  • Automate ticket status update communications via email or SMS to customers, account managers and other key stakeholders
  • Automatic creation and delivery of help desk KPI reports
  • Automate the dynamic creation (triggered by a ticket closure), distribution and gathering of results from customer satisfaction surveys

Common benefits achieved through Access Dimensions automated customer support tickets include:

  • Improved and streamlined customer service
  • Increased visibility of critical information to all stakeholders
  • Costly and error prone administration tasks removed
  • Reduced operational costs

Access Dimensions API Integration

Learn more about Access Dimensions connector.

Access Dimensions Automated Support Tickets starts from

Pricing

BPA Platform

Access Dimensions Base Server

Starts from:

£2,500

Configuration day(s) required subject to requirement.

Workflow & Human Interaction

Workflow & Human Interaction

Whether your workflow process involves a single level or a multistage workflow authorisation process, our capability enables you to start small but scale quickly

No coding required

Simple drag and drop, point and click workflow editor. No coding required.

Fully responsive

Workflows that automatically comply with desktop, mobile and tablet devices.

Multi-level workflow authorisations

Pre-configured groups of approvers that can be modified by end users.

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Got a question?

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