Sage X3 Automated Support Tickets

Sage X3 Automated Support Tickets

Are you looking for a Sage X3 Automated Support Tickets solution to improve the speed, quality and consistency of the support services provided by your Sage X3 users? Or do you require a support ticket automation solution that can remove repetitive data entry from the workload of your support engineers?

Codeless Platforms' Sage X3 support ticket automation solution provides organisations with the ability to automatically create support tickets, automate notifications for tickets raised and not complete, and dynamically close resolved tickets. It removes support engineers from unnecessary data entry and associated errors, whilst improving the visibility of critical information to all stakeholders.

Automated Support Tickets for Sage X3 Brochure

Discover how automating your support team processes can save your organisation time and money and improve customer satisfaction.

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Sage X3 Automated Support Ticket Scenarios and Benefits

Codeless Platforms' Sage X3 support ticket automation solution enables organisations to achieve the following and more:

• Automate the creation and assignment of support tickets from inbound website enquiries
• Automatic ticket status update communications via email or SMS to customers, account managers and other key stakeholders
• Automatic creation and delivery of help desk KPI reports
• Automate the dynamic creation (triggered by a ticket closure), distribution and gathering of results from customer satisfaction surveys

Common benefits achieved through Sage X3 automated support tickets include:

• Improved and streamlined customer service
• Increased visibility of critical information to all stakeholders
• Costly and error-prone administration tasks removed
• Reduced operational costs