Automating Support Ticket Management, Customer Queries and Billing Processes
ER24, a privately run emergency medical care service, needed to automate its support ticket management, customer queries and billing processes. It identified the necessity to integrate Saleslogix (Infor CRM) with Sage Line 500, Microsoft Exchange and its custom ZED database in order to satisfy its automation and workflow requirements.
Primary Applications Used: Saleslogix (Infor CRM), Sage Line 500, Microsoft Exchange, ZED (Custom software/database)
The Challenge
- Support ticket management automation
- Enhance billing processes
- Improve compliments and complaints efficiently
- Streamline processes and ease workload
To read how ER24 overcame its challenges please download the case study.
“Departments throughout our business have benefited from the implementation of Codeless Platforms’ BPA Platform. Processes have been automated and manual tasks removed.”
Johann Engelbrecht, IT Manager, ER24
