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Case Study

Derwent Living

Aareon QL Housing Management Automation: Automated Billing, Financial Reports, Customer Surveys and Communications

Derwent Living needed a solution to automate the identification, reporting and notification of failed customer payments to improve billing management processes. The organisation also needed to automate the creation and distribution of customer communications and the running of event-driven customer surveys.

Primary Applications Used: Aareon QL – Housing Management Software

The Challenge

  • Improve billing management processes
  • Automate resident communications
  • Enhance the collection of survey data
  • Increase employee productivity

To read how Derwent Living overcame its challenges please download the case study.

“Being able to proactively monitor and report on potential issues without absorbing employee time ensures we can continue to focus on our core objectives.”

Richard Cookson, Head of ICT, Derwent Living

Case Study: Derwent Living

Case Study: Derwent Living

Discover how Derwent Living automated customer surveys, financial reports and resident communications whilst enhancing billing management processes.

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