SAP AI assistant will be available for SAP S/4HANA Cloud, SAP Ariba and SAP Business Technology Platform
SAP recently announced the release of Joule, a natural-language, generative AI assistant that is aiming to transform the way business runs.
Embedded into SAP applications from HR to finance, supply chain, procurement and customer experience, as well as into SAP Business Technology Platform, Joule aims to deliver proactive and contextualised insights from across the breadth and depth of SAP solutions and third-party sources.
By quickly sorting through and contextualising data from multiple systems to surface smarter insights, Joule aims to help people get work done faster and drive better business outcomes in a secure, compliant way.
According to SAP, employees will be able to ask a question or frame a problem in plain language and receive intelligent answers drawn from the wealth of business data across the SAP portfolio and third-party sources, retaining context.
For example, in response to a query about sales performance, Joule could identify underperforming regions, link to other data sets that reveal a supply chain issue, and automatically connect to the supply chain system to offer potential fixes for the manufacturer’s review. Alternatively, in an HR scenario, it could help write unbiased job descriptions and generate relevant interview questions.
“Joule draws on SAP’s unique position at the nexus of business and technology and builds on our relevant, reliable, responsible approach to Business AI. Joule will know what you mean, not just what you say,” said Christian Klein, CEO and member of the Executive Board of SAP SE.
The AI assistant will be available with SAP SuccessFactors solutions and the SAP Start site later this year, and with SAP S/4HANA Cloud, public edition early next year. SAP Customer Experience and SAP Ariba solutions, along with SAP Business Technology Platform, will follow, with many other updates across the SAP portfolio to be announced.
SAP’s comprehensive strategy to build an enterprise AI ecosystem of the future also includes direct investments, such as those announced in July with Aleph Alpha, Anthropic and Cohere, as well as third-party partnerships including those with Microsoft, Google Cloud and IBM announced in May.
