Install & Upgrade Troubleshooting

Related Articles

TaskCentre Licensing Troubleshooting Guide

Introduction This article aims to assist with scenarios affecting the running of TaskCentre from a licensing perspective. It is worth noting the following: TaskCentre Editions – TaskCentre is usually supplied in standard form which can be identified by the ‘TaskCentre’ logos appearing upon install, login and within the main interface. TaskCentre…

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KB-28319

TaskCentre 4.5 SR 4 upgrade prompts for Windows Installer hotfix

Symptom After running the TaskCentre 4.5 SR4 upgrade you may receive the following warning: The following Windows Installer hotfix may be required to successfully upgrade the current product installation: http://support.microsoft.com/kb/972397 Would you like to abort the installation and open the hotfix page? NOTE: This…

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BPA-8396

TaskCentre Server installation fails with the error: Failed to load and use iwinstall.dll

Symptom Unable to install the TaskCentre Server, the following error message is received when an install is attempted: Failed to load and use iwinstall.dll, caused by missing .net 2.0 or higher Cause This only affects the installer, it requires .Net 2.0 framework to be…

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BPA-8250

Configurator: An error has occurred while processing:Initialization Error details: Access to the path … is denied.

Symptom After upgrading to TaskCentre 4.6 SR1, attempting to start the Configurator results in the following error message (the path details may change): An error has occurred while processing:Initialization Error details: Access to the path ‘Global\_F34DAA94501B464A9EAE1A2CC546E55D’ is denied. Cause On some Windows Server 2008…

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BPA-8244

Error 1402. Could not open key: HKEY_LOCAL_MACHINE32

Symptom When you apply apply hotfix 4.5SR 4F (Build 4.5.1198) you get the following error message: Error 1402. Could not open key: HKEY_LOCAL_MACHINE32\SOFTWARE\Wow6432Node\Orbis Software\TaskCentre\Providers\{Eaa826F- XXXXXXXX}. Verify that you have sufficient access to that key, or contact your support personnel. Cause Caused by an updated…

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BPA-8178

1625 – Installation error – This installation is forbidden by system policy

Symptom When you install or update you may receive the following error: Error 1625: This installation is forbidden by system policy Cause You are not logged in as an administrator. A group policy is preventing you from installing the software. Resolution Ensure that the…

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BPA-8155