Customer Retention Automation: General Osteopathic Council Automates Processes with IRIS Integra and BPA Platform
The General Osteopathic Council, a not-for-profit organisation, is the regulatory body for osteopaths in the UK. It needed to enhance data accuracy and improve its customer retention procedure. It was identified that customer retention automation functionality would reduce the labour intensive administration tasks associated with the customer and membership renewal process.
Primary Applications Used: IRIS Integra, Sage 50
The Challenge
- Improve the registration customer renewal process
- Streamline the production of renewal reminder letters
- Notify staff when renewals happen
- Reduce repetitive, time consuming employee driven renewal task
To read how the General Osteopathic Council overcame its challenges please download the case study.
“The combination of Codeless Platforms’ BPA Platform with IRIS Integra and Sage 50 will enable us to improve our processes and make further savings.”
Alan Currie, Head of MIS, General Osteopathic Council
