Automating Customer Retention Management and Win-Back Workflow with SAP Business One
Operating within the fiercely competitive communications sector, Pace Telecom is a market leader and renowned for the quality of its products and services. Yet, like all ambitious organisations, Pace Telecom was looking to introduce smart working practices by automating repetitive administration that highly skilled employees routinely conducted. Pace Telecom required a solution that would integrate SAP Business One with bespoke internal databases, automate its customer retention management and win-back workflow processes, and automate the creation and delivery of real-time reports.
Primary Applications Used: SAP Business One, aBILLity
The Challenge
- SAP Business One integration with bespoke internal databases
- Improve customer retention management
- Remove the need for manual updates
- Eliminate data errors
To read how Pace Telecom overcame its challenges please download the case study.
”We saw a great opportunity for the automation capabilities of Codeless Platforms’ BPA Platform to improve customer retention by removing the administration surrounding this process.”Jamie Hughes, Managing Director, Pace Telecom
