Manufacturer and supplier of innovative hair styling tools improves customer and order management via NetSuite Salesforce & Shopify Integration
Following considerable success and an increase in orders in 2018, Cloud Nine began struggling to manage its order management. The time was right to fully integrate its website with its ERP system and then automate the processing of sales orders from the website to the ERP.
This project supported a broader integration and automation programme as part of the company’s digital transformation roadmap. A consultant employed at the time to oversee the project advised the company that any solution that they deployed should be able to adapt and continue to work as the business grew across disparate systems.
As a result, BPA Platform was eventually selected due to its competitive pricing, flexibility and resiliency, and subsequently deployed to integrate its website with the ERP system. This was a perceptive and commercially astute recommendation, as a few years later Cloud Nine decided to not only adopt Salesforce and Shopify, but to also replace its existing ERP system with Oracle NetSuite.
Primary Applications Used: NetSuite, Salesforce, Shopify, eBay, DPD, 3PLs
The Challenge
- Improve customer and order management
- Integrate NetSuite, Salesforce, and Shopify GraphQL
- Automate transfer of orders, product synch, data updates, refunds, customer information, assets, and metadata.
- Create a futureproof technology stack
To read how Cloud Nine overcame its challenges, please download the case study.
“BPA Platform is extremely good value for money. In fact, the investment that we made in BPA Platform was probably paid back in the first year. It provided us with a flexible and fully stable integration and business process automation platform that enabled us to connect to a variety of applications and systems that we introduced over the years, without any difficulty. Even when we decided to switch our ERP system to Oracle NetSuite we knew that we could rely on it to deliver the required integration. BPA Platform once again proved to be a great solution – reliable, flexible, and cost-effective.”
Blaise Lester, Group Business Systems Development Manager, Cloud Nine
