Cloud Nine

Automated Business Processes

Centralised ERP data management

BPA Platform is now firmly embedded into Cloud Nine’s technical stack, providing the integration and process automation between its various business systems, including Oracle NetSuite, Salesforce, Shopify, DPD, as well as three 3PLs.

“For example, we import all data into NetSuite, such as deposit creations, order updates, dispatches, credit memos, returns, payments, etc., from the various sources so that we can manage everything from one location. That information can then be exported back to Shopify or into Salesforce.”

“The Salesforce connector is automating the transfer of customer information (new and updated), assets, metadata, sales orders from the various sources, serial numbers etc. We’ve also automated the process for other value add data additions including pulling in all the reviews from Trustpilot and uploading them to Salesforce.”

“We are using Shopify’s GraphQL for all of our tasks bar one, calling tags, which is using the REST API currently, but we are looking to change. With Shopify, we are automating the transfer of orders, product synchronisation, data updates, and refunds. We also synchronise customer details which includes metadata.”

“We have created a customer information database which uses the meta fields that are assigned to each customer in Shopify. This allows us to record information about our customers, such as their hair type and temperatures that they prefer. We’re creating an automated task to pull that data from Shopify, put it into a SQL table and then transfer it to Salesforce.”

“It’s not over complicated, and we are constantly optimising and enhancing how we use it, but it is doing a lot of key functionality. Shopify B2C is a large percentage of our business, therefore the functionality and stability of BPA Platform is very important as the business is heavily dependent on it.”

“We’ve got a simple connection for eBay, which just automates the transfer of orders and the uploading and downloading of shipments, products, inventory etc.”

“We have another connection for an online fashion and lifestyle retailer in Australia and New Zealand. Similar to eBay, this process just imports orders, uploads and downloads shipments, products and inventory.”

“The scene is set for Cloud Nine to continue to do a lot more with the BPA Platform over the coming months including new channel integrations, proactive error handling and data enhancements.”

Download Case Study

First-Year ROI

Cloud Nine reported that its BPA Platform investment was likely paid back within the first year.

Technology Flexibility

Cloud Nine successfully adopted Salesforce, Shopify and Oracle NetSuite without rebuilding its entire integration architecture.

Central Integration Hub

BPA Platform connects Cloud Nine’s core systems, logistics providers, marketplaces and multiple international fulfilment operations.

Business Results

A flexible platform for business growth

Over the years, BPA Platform has provided Cloud Nine with an affordable and flexible integration solution to escalate in line with its growth and resulting business demands.

“BPA Platform once again proved to be a great solution – reliable, flexible, and cost-effective. Its ability to support both RESTlets and custom REST web services gave us exactly the flexibility we needed to tailor the integration to our specific business processes. The fact that we could extend our existing BPA Platform environment to include NetSuite integration at a competitive price made the decision even easier, helping us streamline operations and maximise the value of our existing investment.”

“Our relationship with Codeless Platforms has also grown stronger over this time-period – it’s a trustworthy two-way partnership. When we embark on a new project we know that we have the full backing of Codeless Platforms behind us, with a technical support team that is helpful, responsive, and reliable if we ever need them.”

Future stability

BPA Platform has not only enabled Cloud Nine to upgrade its various systems over the years, but also provided the business with a reliable platform to ensure the current and future stability of its business operations and entire technology stack.

“If a business employed someone who had created their own scripts and API connections and then left the company, the business would struggle to know what was going on. That’s why I think it is important to have a constant middleware solution like BPA Platform. With BPA Platform I don’t have to read through swathes of VB script – I can see all the workflows as a visual representation which enables me to go through each step and break it down.”

“BPA Platform also provides me with real-time reporting so it allows me to see any errors and faults. For example, I was able to highlight something that happened two days ago where we had a field change and there was an issue regarding the stored procedure. Using the tools in BPA Platform I was able to monitor and look at the memory section of the stored procedure, ascertain what the error was, and then implement a solution.”

“BPA Platform also ensures that any software deprecation issues are dealt with quickly. As a constant middleware package, which is controlled, monitored, and has releases matching any system upgrades, it enables the business to grow on the platform without the fear of our connections deprecating. As a result, we don’t have to rebuild the connections every time there’s a new version of one of our applications, whether that is NetSuite, Shopify or Salesforce.”