Landscaping supply shop improves efficiency and gains immediate ROI via Magento, Salesforce and Intact iQ integration
To improve its efficiency Tudor Environmental realised that it needed to automate numerous processes, especially the time spent sending repetitive emails. It also wanted to eliminate data inconsistency between its website, ERP and CRM systems, and therefore needed to integrate Intact iQ with Salesforce and Magento. Following extensive research, Tudor Environmental decided to deploy BPA Platform. One of the core reasons for this was the fact that not only could BPA Platform easily automate the email process, it also had existing connectors for Salesforce and Magento that could integrate with Intact iQ, thus eliminating the need for custom development. Following deployment, Tudor Environmental quickly realised a good ROI by reducing the amount of time the customer service team spent sending emails. The integration projects that quickly followed also helped the business improve data consistency between systems.
Primary Applications Used: Intact iQ, Magento, Salesforce
The Challenge
- Improve efficiency and save time for customer services department
- Automate numerous processes, especially the time spent sending repetitive emails
- Improve data consistency between ERP, CRM and website
To read how Tudor Environmental overcame its challenges, please download the case study.
“The big advantage of BPA Platform was that the Magento connector was already set up. BPA Platform is now automating product and pricing data from Intact iQ to Magento. If a contact gets created in Salesforce, BPA Platform will push that into Intact iQ. BPA Platform also checks Intact iQ every five minutes to see which ones have been recently created. I’d definitely recommend BPA Platform, especially for what you get for the price. It’s certainly a time saver and it just makes sense. Automating our processes has definitely improved our operations.”
Lorcan Worsley, IT, Systems & Processes, Tudor Environmental
