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Case Study

TSG Ltd.

ModernBill Integration with SAP Business One

TSG Ltd. is an extremely successful and respected niche player within the telecoms sector and has built a solid reputation for excellence within the area of customer support. To support the company’s expansion plans, TSG Ltd. needed to address a complex SAP Business One Integration necessity and a number of customer support processes that were absorbing valuable employee time. This included SAP Business One integration with its online billing system (ModernBill) and the requirement to remove repetitive customer support updates and notifications through rules-based customer service automation.

Primary Applications Used: SAP Business One, ModernBill (Parallels Plesk Billing)

The Challenge

  • Billing integration (ModernBill) with SAP Business One
  • Eliminate data anomalies
  • Remove non-value adding administration tasks
  • Separate systems that don’t ‘talk’ to each other

To read how TSG Ltd. overcame its challenges please download the case study.

“By proactively delivering information to customers, we have reduced the number of inbound calls to our support engineers and removed further administration.”

Sean Ware, Managing Director, TSG Ltd.

Case Study: TSG Ltd

Case Study: TSG Ltd

Discover the benefits TSG Ltd achieved by integrating SAP Business One with its online billing solution and improved service levels through customer service automation.

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