Customer Support Solution for Saleslogix
Oculentis develops, manufactures and sells innovative technology products in the field of intraocular surgery. Improving customer service through automated business notifications and reporting was a key requirement. To respond to the growing expectation of the customer, Oculentis required a solution that would integrate with Saleslogix (Infor CRM) and proactively deliver information to support team members as and when business rules were met.
Primary Applications Used: Saleslogix (Infor CRM)
The Challenge
- Improve the visibility of support issues
- Enhance the information flow to customers
- Transform the IT infrastructure
To learn how Oculentis transformed its customer service levels and more, please download the case study.
“Automating daily reports has removed a large amount of routine administration from colleague workloads whilst ensuring the consistent visibility of business critical information.”
Kerstin Günther, Internal Sales Manager, Oculentis
