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Codeless Case Study

Oculentis

Customer Support Solution for Saleslogix

Oculentis develops, manufactures and sells innovative technology products in the field of intraocular surgery. Improving customer service through automated business notifications and reporting was a key requirement. To respond to the growing expectation of the customer, Oculentis required a solution that would integrate with Saleslogix (Infor CRM) and proactively deliver information to support team members as and when business rules were met.

Primary Applications Used: Saleslogix (Infor CRM)

The Challenge

  • Improve the visibility of support issues
  • Enhance the information flow to customers
  • Transform the IT infrastructure

To learn how Oculentis transformed its customer service levels and more, please download the case study.

“Automating daily reports has removed a large amount of routine administration from colleague workloads whilst ensuring the consistent visibility of business critical information.”

Kerstin Günther, Internal Sales Manager, Oculentis

Case Study: Oculentis

Case Study: Oculentis

Discover how Oculentis used Codeless Platforms' BPA Platform to improve customer service levels through automation.

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