With orders coming in from a wide variety of channels, from telesales to online marketplaces, being able to manage the delivery of ordered products can be a time-consuming process, but essential for keeping customers happy.
It is expected in this day and age that the customer is sent an order acknowledgement and informed of a delivery date and time when an order has been placed. However, manually processing delivery orders within business systems can take up valuable time and resources.
Using automated delivery notifications and alerts via Codeless Platforms’ BPA Platform can free up valuable resources as well as enhance customer service.
Automate delivery notifications in real-time
The BPA Platform can dynamically monitor your ERP or sales system and automatically send an email notification or SMS alert to customers saying ‘Your goods have been shipped’. This notification could include the ETA (Estimated Time of Arrival) for the delivery of the goods and an associated reference number that they can use in any correspondence.
The BPA Platform can also integrate with external delivery network systems to retrieve information such as delivery statuses or proof of delivery and push that data into your ERP or sales system. Using that data, notifications can be automatically sent to customers providing them with a link to a courier’s website enabling them to track the delivery in real-time.
Additionally, the BPA Platform can automatically generate internal alerts to account managers informing them of recent delivery statuses to key customers and accounts.
Once the delivery has been made and confirmed, the BPA Platform can retrieve that information and automatically generate a follow up notification to the customer from within your ERP or sales system, such as a Completed Order Status.
The notification can also be used to initiate a feedback campaign or promote additional products and services. This further enhances customer relationships and enables you to explore new opportunities.
For more information download the brochure below or call us on +44 (0)330 998 8700.