Operational efficiency is the capability of an organisation to deliver products or services to its customers in the most cost-effective manner possible while still ensuring the high quality of its products, service and support.
The main contributing dynamic to operational efficiency is workflow. It’s therefore surprising how many organisations still depend on a large amount of manual processing, using legacy or siloed systems, paper-based forms and Excel spreadsheets, rather than automating these mundane tasks that underpin the smooth running of a business.
- Streamlining and automating business processes
- Using BPA Platform for automated workflow
- Examples of workflow automation
- The benefits of automated workflow
Deploying automated workflow to each department’s everyday business processes will reduce the number of tasks employees would otherwise do manually, freeing them to spend more time thinking about value-added tasks.