Improving Mobile Workforce Productivity
GeoPal Solutions for Mobile Workforce Management is a feature-rich, native (works offline) mobile application for field worker smartphones, working together with the GeoPal cloud service for office administrators, to provide a mobile workforce optimisation solution that increases mobile workforce productivity while significantly reducing administration costs.
The complete GeoPal Solution enables organisations to know where their workers are, what job they are working on, and what stage each job is at. With GeoPal cloud service it is possible to schedule jobs and dispatch them to workers, with specific steps to be followed to complete the job.
As each step is completed the worker confirms the step with the press of a button in the GeoPal mobile app, incorporating photos, signatures, barcode scans, GPS coordinates, or other media, and submits job reports and invoices directly from the field. GeoPal basically adds value by eliminating paperwork in the field and office, reducing costs and increasing efficiency and productivity for the whole business.
Integrating GeoPal with CRM and ERP sytems
Many organisations, however, rely on a CRM or ERP system to manage customer interactions, as well as many other business functions. If an organisation uses one of these systems, then the data generated by GeoPal has to be extracted and uploaded manually, which is a time-consuming process and can be prone to errors.
Vice versa, customer requests and job details captured in a CRM or ERP system need to be uploaded to GeoPal for the application to work. If this is done manually it can hold up the job request and have a detrimental effect on customer service and workflow.
Additionally, keeping track of all resources used for a job, such as expenses, time taken to complete a job or equipment used, is essential for managing workflow and stock levels. Once again, this information needs to be shared between the systems so that all databases are up-to-date.
Codeless Platforms’ BPA Platform can integrate GeoPal with any business system (accounting, CRM or ERP) and automate the flow of data, which will help improve mobile workforce productivity and enhance customer service.
For more information on how to optimise mobile workforce management through GeoPal integration, download the brochure below or call us on +44 (0)330 998 8700.