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Zendesk Epicor Prophet 21 Integration

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Zendesk Epicor Prophet 21 Integration

Are you looking for a Zendesk Epicor Prophet 21 integration solution to reduce inbound support call volume and increase the visibility of support ticket information to improve customer service? Or are you looking to automate the creation, distribution and reporting on customer feedback surveys?

Codeless Platforms’ Zendesk Epicor Prophet 21 integration solution provides organisations with drag and drop tools to quickly and easily automate key business processes that cost you time and money. BPA Platform automates essential support desk activities such as automatically updating Epicor P21 with Zendesk ticket information and the automatic creation and distribution of emails to non-Zendesk users when a key account has a support ticket raised against it.

Zendesk Epicor Prophet 21 Integration Brochure

Zendesk Epicor Prophet 21 Integration Brochure

Learn how integrating Zendesk with Epicor Prophet 21 you can improve the visibility of critical information to non-Zendesk users and eradicate repetitive data entry.
Download Brochure

Zendesk Epicor Prophet 21 Integration Features and Benefits

Epicor P21 Zendesk integration features:

  • Automatically update Epicor P21 and your other business systems with Zendesk ticket information
  • Automated allocation of support tickets queries to relevant employee
  • Automated escalation of support queries due / overdue
  • Automatic creation of a Zendesk customer and service ticket when an order is placed in Epicor P21
  • Automated creation, distribution and reporting on customer feedback surveys
  • Automatic creation and distribution of email notifications to non-Zendesk users when a key account has a support ticket raised against it

Commercial benefits of integrating Zendesk with Epicor P21 include:

  • Increased visibility of support ticket information
  • Removal of error prone, repetitive and slow data entry processes
  • Improved decision making
  • Increased support engineer availability
  • Reduced inbound support call volume
  • improved employee productivity
  • Improved customer service

Frequently Asked Questions

BPA Platform enables organisations to integrate systems and applications quickly and easily, whether cloud-to-cloud or on-premises to cloud, and then automate numerous business processes and tasks. It reduces system integration development times and costs, and can support integration with any data source whilst providing the flexibility needed to maintain, configure and adapt data synchronisation, as and when business requirements change.
BPA Platform can integrate with practically any application, business system or data source via ODBC, OLEDB, Web Services or third-party APIs through our extensive range of connectors and solutions.
BPA Platform can be installed in the cloud (iPaaS) or on-premises. Compatible with a wide range of databases for cloud and hybrid integration projects, it is rapid to install and configure, with the ability to easily scale requirements.
A remote data relay system enables seamless connectivity between on-premises and cloud applications and resources, enabling the transfer of data securely within specific BPA instances without using a VPN. The remote data relay uses end-to-end security with double encryption to fully protect data.
The introduction of multi-instance architecture to BPA Platform means that cloud and on-premises deployments can have multiple instances of BPA Platform for various purposes, including development, testing, and live environments. Each of these is charged per instance, per month and billed annually in advance. Tasks numbers are mirrored live to test environments for tasks.
Download Brochure
Zendesk Epicor Prophet 21 Integration Brochure

Zendesk Epicor Prophet 21 Integration Brochure

Learn how integrating Zendesk with Epicor Prophet 21 you can improve the visibility of critical information to non-Zendesk users and eradicate repetitive data entry.

Subscription Pricing

Zendesk Epicor Prophet 21 Integration

Software from

BPA Platform

Starts from

£175

2100
Per month
Billed annually
Configuration day(s) required subject to requirement.

Please note that the dependency information is intended for technical purposes and is expressly not intended to provide exhaustive guidance on licensing matters. With regard to licensing therefore, this information should be treated as advisory only and is provided purely on an “as is” basis.

The precise license restrictions applied to the use of third party products and technologies lie entirely with their respective owners and/or licensors and may be changed from time to time without notice to Orbis Software Ltd t/a Codeless Platforms. It is not within the control of Codeless Platforms exactly how its products will be used in conjunction with third party technologies.

It is therefore the responsibility of the End User to ensure that their use of Orbis Software Ltd t/a Codeless Platforms products, in conjunction with third party products and technologies, lies within the licensing restrictions applied to those third party products and technologies.

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