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Business Process Automation Platform

Zendesk Acumatica Integration

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Zendesk Acumatica Integration

Are you looking for a Zendesk Acumatica integration solution to reduce inbound support call volume and increase the visibility of support ticket information to improve customer service levels? Or are you looking to automate the creation, distribution and reporting on customer feedback surveys?

Codeless Platforms’ Zendesk Acumatica integration solution provides you with drag and drop tools to automate key business processes that replicate physical employee tasks to your exact business rules.

BPA Platform is an iPaaS solution that enables cloud-based, on-premises systems and cloud-to-cloud applications to talk to each other, simplifying data integration and business process automation development tasks.

Zendesk Acumatica Integration Brochure

Zendesk Acumatica Integration Brochure

Learn how integrating Zendesk with Acumatica you can improve the visibility of critical information to non-Zendesk users and eradicate repetitive data entry.
Download Brochure

Zendesk Acumatica Integration Scenarios and Benefits

Zendesk Acumatica integration scenarios:

  • Automate the allocation of support tickets queries to relevant employee or agent
  • Automate the escalation of support queries due / overdue via email
  • Automatic creation of a Zendesk customer and service ticket when an order is placed in Acumatica
  • Automate the creation, distribution and reporting on customer feedback surveys
  • Automatic creation and distribution of email notifications to non-Zendesk users when a key account has a support ticket raised against it
  • Automatically add or update users and/or agents in Zendesk on a new contact in Acumatica
  • Automatically add a ticket in Zendesk on a new contact in your Acumatica system
  • Automate the creation of customers in Acumatica from a new user and/or agent in Zendesk
  • Automatically add comments in Zendesk against a new contact in Acumatica
  • Automate the creation of new customers in Acumatica on a new ticket created in Zendesk
  • Automatically add posts in Zendesk from a new contact created in Acumatica
  • Dynamically add comments to posts in Zendesk from a new contact in Acumatica

Acumatica Zendesk integration benefits include:

Customer support automation can be applied to numerous customer support processes throughout an organisation. The benefits of customer support automation by integrating Zendesk with Acumatica include:

  • Increase visibility of support ticket information
  • Remove error-prone, repetitive and slow data entry processes
  • Improve decision making
  • Increase support engineer availability
  • Reduce inbound support call volume
  • Improve employee productivity
  • Improve customer service

Frequently Asked Questions

BPA Platform enables organisations to integrate systems and applications quickly and easily, whether cloud-to-cloud or on-premises to cloud, and then automate numerous business processes and tasks. It reduces system integration development times and costs, and can support integration with any data source whilst providing the flexibility needed to maintain, configure and adapt data synchronisation, as and when business requirements change.
BPA Platform can integrate with practically any application, business system or data source via ODBC, OLEDB, Web Services or third-party APIs through our extensive range of connectors and solutions.
BPA Platform can be installed in the cloud (iPaaS) or on-premises. Compatible with a wide range of databases for cloud and hybrid integration projects, it is rapid to install and configure, with the ability to easily scale requirements.
A remote data relay system enables seamless connectivity between on-premises and cloud applications and resources, enabling the transfer of data securely within specific BPA instances without using a VPN. The remote data relay uses end-to-end security with double encryption to fully protect data.
The introduction of multi-instance architecture to BPA Platform means that cloud and on-premises deployments can have multiple instances of BPA Platform for various purposes, including development, testing, and live environments. Each of these is charged per instance, per month and billed annually in advance. Tasks numbers are mirrored live to test environments for tasks.
Download Brochure
Zendesk Acumatica Integration Brochure

Zendesk Acumatica Integration Brochure

Learn how integrating Zendesk with Acumatica you can improve the visibility of critical information to non-Zendesk users and eradicate repetitive data entry.

Subscription Pricing

Zendesk Acumatica Integration

Software from

BPA Platform

Starts from

£500

6000
Per month
Billed annually
Configuration day(s) required subject to requirement.

Please note that the dependency information is intended for technical purposes and is expressly not intended to provide exhaustive guidance on licensing matters. With regard to licensing therefore, this information should be treated as advisory only and is provided purely on an “as is” basis.

The precise license restrictions applied to the use of third party products and technologies lie entirely with their respective owners and/or licensors and may be changed from time to time without notice to Orbis Software Ltd t/a Codeless Platforms. It is not within the control of Codeless Platforms exactly how its products will be used in conjunction with third party technologies.

It is therefore the responsibility of the End User to ensure that their use of Orbis Software Ltd t/a Codeless Platforms products, in conjunction with third party products and technologies, lies within the licensing restrictions applied to those third party products and technologies.

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