SAP also extends mainstream maintenance for SAP Business Suite 7 from 2025 to 2027
SAP recently announced that it is extending its maintenance commitment to SAP S/4HANA until 2040. It will also provide two more years of mainstream maintenance, until the end of 2027, for core applications of SAP Business Suite 7, followed by optional extended maintenance until the end of 2030.
This is good news for businesses planning on, or in the midst of, migrating to SAP’s integrated ERP system, which runs exclusively on the company’s own in-memory database, SAP HANA.
The ERP vendor has been strongly encouraging customers to move to its SAP S/4HANA platform, and the company believes that by committing to this level of support, customers will have the confidence to make the digital transformation.
“Our customers show us that SAP S/4HANA is their future direction and that they expect a long-term commitment from SAP to this platform,” explained Christian Klein, Co-CEO and Member of the Executive Board, SAP. “We know that our customers have deep business transformations underway using the unique capabilities of the solution. In response to this and to our customers’ demand for choice, SAP will provide additional flexibility to fully embrace the ground-breaking opportunities of SAP S/4HANA that reflects the individual pace and complexity of our customers’ projects.”
Mainstream maintenance extended for SAP Business Suite 7
SAP has also given final clarity on maintenance for SAP Business Suite 7 customers, providing two more years of mainstream maintenance for core applications of SAP Business Suite 7, which includes SAP ERP 6.0, SAP Customer Relationship Management 7.0, SAP Supply Chain Management 7.0, SAP Supplier Relationship Management 7.0 applications and SAP Business Suite powered by SAP HANA.
SAP had previously set the deadline for SAP Business Suite 7 support at the end of 2025, which many large enterprises expressed concern about.
There will be no contractual change or any additional fees for this extended support. However, following this phase, SAP will then offer customers a choice of how they would like to continue with the maintenance for core applications of SAP Business Suite 7 from 2028.
Customers requiring support for their applications in longer conversion phases to SAP S/4HANA will have to pay an extra two percent to take up the extended maintenance offering. It will be available for three additional years beginning at the start of 2028 and ending at the close of 2030.
Customers who do not select the extended maintenance level of support by the end of 2027, but wish to carry on with their SAP Business Suite 7 software systems, will automatically be transferred to the customer-specific maintenance model. This includes problem solving for known issues at unchanged fees.
“We are determined to make our customers successful. The extended commitment to SAP Business Suite 7 and the long-lasting support for SAP S/4HANA is at the core of this, providing our customers choice and flexibility in planning for the right path to the future,” said Michael Kleinemeier, Member of the Executive Board, SAP Digital Business Services, SAP.