Supplier of medical devices reduces manual tasks, streamlines customer service, and increases revenues via ERP and CRM integration
Numed Healthcare relies on a variety of different software systems and databases to run its business. As such, it needed a solution that could streamline and automate processes. Having selected BPA Platform, it has since used it to automate various processes, such as linking its ERP system to its direct debit system, keeping its stock updated on its website, designing its own credit control process, and raising service jobs for its customers. It has also created a fully automated collection service, from booking a collection with a courier to sending the invoice to the customer.
Primary Applications Used: ERP, CRM, internal databases
The Challenge
- Integrate ERP, CRM and internal databases
- Automate and develop internal business processes
- Improve customer service and credit control processes
- Build fault tolerance into its system
To read how Numed Healthcare overcame its challenges, please download the case study.
“BPA Platform has been a fantastic purchase for us. Some of our manual tasks have been streamlined to tens of hours in place of the hundreds of manual hours pre-BPA Platform. It has allowed the company to scale up its capacity as its business has grown. It is reasonably priced and has a clear price structure. We know that if we want to add something in the future, we know roughly what that’s going to cost us.”
Jason Holmes, Operations Manager, Numed Healthcare
