Unable to create a new connection to a SAP Business One database – Error: Load library for observer failed

Symptom

Within the SAP Business One tools global configuration, you are unable to create a new connection to a company database. The following error message is received:

Load library for observer failed. Observer file name: C:\Windows\Temp\SM_OBS_DLL\'881317'\ObserverDLL_881371.dll

Cause

The SM_OBS_DLL cache has become corrupt or inaccessible.

Resolution

This can be resolved by completing the following:

  • Stop the DI Server
  • Delete the SM_OBS_DLL folder in C:\Windows\Temp
  • Restart the DI Server
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