What is CRM? – Improving Customer Relationships and the Management of Data

Customer Relationship Management (CRM) is the process of managing customer and prospect relationships, interactions and communications to improve customer retention and increase sales opportunities. Regardless of industry and specialism, an organisation will have its own strategy, target market, products, services and sales cycle. As…

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Integrating Magento and Access Dimensions for Security Distributor

In order to improve its eCommerce offering, Videcon, a leading trade-only distributor of security products and services, installed Magento. Prior to this, Videcon had an internally hosted website which had partial automation with Access Dimensions, simply publishing new items to the site. In order…

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What is Mobile CRM? – Accessing and Updating Data Quickly and Efficiently in Real-Time

Mobile CRM is a customer relationship management tool for mobile devices such as a tablet or smartphone. Regardless of location or mobile device, mobile CRM has changed the way businesses operate. It provides information in real-time to those who need it when they need…

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Automating Trams Back Office Invoices, Credit Control Procedures and Customer Statements

Automating Trams Back Office Tasks Trams Back Office is a popular back office accounting and reporting system for the travel and transportation industry. It can capture and store customer details, invoice numbers, amounts and travel dates, etc., to account for each sale and, through…

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Automating Accounting and Reporting Tasks in Advance Practice Management

Advance Practice Management provides accounting firms with a powerful solution to manage their practice. However, many tasks have to performed manually, which is time-consuming for employees and gets in the way of invoicing, reporting and the fee earning process, which can strangle cash flow.…

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